30-DAY MONEY BACK GUARANTEE AND LIFETIME REPLACEMENT WARRANTY
HIKE IT products are designed to maximise a vehicle’s reliability, responsiveness and performance. To ensure your satisfaction, we offer a 30-day money back guarantee and a Unlimited Kilometre Lifetime Replacement product warranty.
WHAT CAN BE RETURNED?
Change of Mind 30 Day Guarantee – In order to be eligible for a change of mind refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way
Warranty or defective product – All products sold by HIKE IT are covered by a Lifetime Replacement Warranty and will be replaced upon contacting firstname.lastname@example.org
WHEN DO ITEMS NEED TO BE RETURNED BY?
If returning due to a change of mind the item needs to be returned within 30 days of receiving.
WHERE DO ITEMS NEED TO BE RETURNED TO?
Please contact us with details of the issue/return request and we will send you a return form that must be included and posted to the address on the form.
HOW DO CUSTOMERS RETURN ITEMS?
HIKE IT must first be contacted with details of the problem. If we cannot resolve with the product in your possession, we will send you a return form and return number to get the goods back to us via post.
Please return items in their original packaging and safe from transit damage.
WHAT IS THE RETURNS PROCESS PERIOD?
Once we receive goods back, they are externally and internally examined to match serial numbers with what was sent to you and check if the issue is manufacturer fault, customer fault or no fault at all. The return process normally takes 1-2 weeks.
OUR WARRANTY POLICY
HIKE IT products are covered by a lifetime warranty.
OUR RETURNS POLICY
If you are not completely happy with your purchase you can return it to us, provided the following conditions are met:
- You must return your order within 30 days of the dispatch date.
- All accessories must be returned.
- If the item/s have been damaged a refund will not be granted
- Internal/external damage has not been caused due to improper installation, misuse or incorrect service.
MAKING A RETURN
To return merchandise to our online store simply complete the Return Authorisation Form available by first emailing email@example.com with a detailed explanation of the problem and photos/videos if you think this will speed up our understanding of the problem. The completed form will need to be enclosed with your order, securely packed and posted back to the address on the Return Form provided by HIKE IT. Please ensure adequate postage is affixed, as Cash on Delivery returns will not be accepted. We also recommend you send your return back via a trackable method of postage, as HIKE IT will not be responsible for lost or missing parcels, and all goods are your responsibility until they reach our warehouse. IMPORTANT. Returns without a Return Authorisation form included will be returned to at the customer’s expense.
We will refund your original method of payment, excluding postage charges unless otherwise agreed to. The refund will be processed once your goods are received into our warehouse and checked. Goods must be 100% complete and in the same condition you received them in. Please note that it may take up to 4 working days for the refunds to show in your account.
HIKE IT does its best to ensure that all customers receive top quality and faultless products. In the situation where you believe that a product is faulty, or different from the description provided on the website, please contact HIKE IT Support Centre, and we will resolve the issue as quickly as possible. If you feel that your return falls outside of our policy, then please contact the HIKE IT Customer Support Centre via firstname.lastname@example.org If you feel that photos or videos of the problem will help HIKE IT in the first instance please ensure these are included in your first communication to email@example.com